Privacy Policy
When you reach out, we keep whatever you tell us — typically a name, email address, phone number, and sometimes a postal address if you place an order. That information sits on file so we can reply, send what you bought, and answer follow-up questions. Nothing else happens with it. We do not run advertising, we do not feed it to analytics dashboards, and we do not give it to third parties beyond what's strictly required to deliver an order (a shipping carrier, a payment processor). We hold records for as long as the relationship is active plus the period required by tax or accounting rules. After that we delete or anonymise them. You can email us at any time to see what we have, fix what's wrong, or remove yourself entirely from our records.
Your rights over your data
You're entitled to see, change, or delete any personal data we hold about you. You can also ask us to export it in a portable format (typically a CSV or JSON file), or to restrict how we process it. Send us a note and we will respond within thirty days. We do not charge a fee for this. If you believe we have mishandled your data, you may also complain to the data-protection authority in your country.
- Your email: support@velvetwillowexpanse.com
- Phone: +81 72-971-1701
- Our address: Kamiichi 1-6-28, Kashiwara City, Osaka 〒582-0007
Cookies
Cookies on this site are limited to the basics — keeping you signed in, remembering the items you've added to your cart, and recording the language and currency you've chosen. Nothing analytical, nothing for advertising, nothing shared with a third party. We do not use Google Analytics, Facebook Pixel, or any equivalent tool. We do not embed third-party content that drops its own tracking cookies. You can clear all cookies for this domain in your browser settings and the site will continue to work. The cookie that remembers your consent choice itself expires after twelve months; you can revisit your preferences any time by clearing it.
Company details
Hero Tenaga TOU Advisor, Established since 2024
Kamiichi 1-6-28, Kashiwara City, Osaka 〒582-0007
Your rights under Japanese law (APPI)
This policy is provided in accordance with Japan's Act on the Protection of Personal Information (APPI, 個人情報保護法). Hero Tenaga TOU Advisor is a browser extension distributed through the Chrome Web Store; it operates locally in your browser and we collect the minimum information required to keep it working.
Legal basis and purpose of use
We process the limited data described above only to operate and improve Hero Tenaga TOU Advisor, to respond to support requests, and to comply with applicable law. We do not sell personal data, and we do not use it for automated decision-making that produces legal effects.
Data retention
Support correspondence is retained for up to 24 months and then deleted. Any locally stored extension settings live in your own browser profile and are removed when you uninstall the extension or clear your browser data.
Your rights
Under the APPI you may request disclosure, correction, addition, deletion, suspension of use, or suspension of provision to third parties of your personal data. You may also withdraw consent at any time. To exercise these rights, contact us using the details below; we respond without undue delay after verifying your identity.
International data transfers
Where a service provider processes data outside Japan, we take reasonable measures to ensure an equivalent level of protection consistent with APPI guidelines issued by the Personal Information Protection Commission (PPC).
Complaints
If you are not satisfied with our response, you may lodge a complaint with the Personal Information Protection Commission of Japan (PPC).
How to contact us
Data controller for Hero Tenaga TOU Advisor. Address: Kamiichi 1-6-28, Kashiwara City, Osaka 〒582-0007. Phone: +81 72-971-1701. Email: support@velvetwillowexpanse.com.
Cookies and local storage
Hero Tenaga TOU Advisor uses only strictly necessary cookies and browser local storage to remember your preferences, such as whether you have dismissed the cookie notice. These entries stay on your device, are never shared with advertising networks, and can be cleared at any time from your browser settings. We do not use third-party advertising or cross-site tracking cookies.
Security measures
We apply reasonable organisational and technical safeguards to protect any information handled in connection with the extension, including access controls and encryption in transit. No method of transmission or storage is completely secure, but we review our practices periodically and act promptly on any issue that could affect your data.